Why Realistic Estimates Matter in ITSM Projects
Insights

Why Realistic Estimates Matter in ITSM Projects

Many ITSM projects begin with a simplistic view, focusing only on tickets and portals. However, successful implementations like Zendesk or Freshservice require designing around organizational complexities. Understanding both known and unknown requirements is vital. Overestimating effort protects against hidden challenges and ensures well-constructed systems. Underestimating leads to workflow and data issues, causing long-term operational friction and debt. Aim for realistic estimates to foster success.
What makes a good CRM?
Insights

What makes a good CRM?

If you are using a CRM for sales, both you and your manager need full visibility over not only your current customers, but also prospects. As the saying goes "Knowledge is power" and not being able to properly show what you know about an opportunity can only hurt you in the long run. So how can we change that?
Keep It Simple!
Opinions

Keep It Simple!

We all have the habit of overcomplicating things that can be relatively simple. Just because you think something should be complicated, doesn't necessarily mean it has to be, or at least to the end user.