Insights – DATASETI BLOG

Make the change from Live Chat to Messaging with Zendesk Messaging

Whether or not you're a Zendesk owner, Zendesk Messaging is one of the best options to connect with your customers from different channels. If you have Zendesk and haven't made the free change to Messaging, read on!

Insights

Bump Bump Solve with Zendesk

Got too many tickets in a pending status, waiting to hear back from your customer? Zendesk's powerful out of the box automations keep those numbers to a virtual zero, ultimately improving your numbers, and customer service.

Insights, Releases

Introducing Asset Manager by Dataseti

After years of thought and design, Dataseti has created a scalable platform to help you track your assets and sleep better at night! See what it's all about!

Insights

Are you getting the most out of Zendesk?

Want more out of your Zendesk Support Suite? We have a few tips that can get you going in the best direction. Want even more? Give us a shout!

Insights

Do You Need to Update you Incident Classification?

Do you ever look at your incident classification and wonder if it is even serving its purpose anymore? We got you covered!

Insights, Releases

Segmented Self Service Portals now in Ivanti Service Manager!

You asked and they delivered. Ivanti has released the ability to create multiple Self Service Portals using the current Self Service Mobile design. What does this mean?

Insights

Why Omni-Channel? Why Now?

Is your customer service omni-channelled? If not, why?

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Make your Management Reports valuable

Here are five best practices on how you can build better management reports!

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PIRs are the real MVPs of Change Management

Properly using PIRs can help you measure the success of your changes, see the discrepancies between the expected and actual outcome, as well as serve as a repository of all lessons learned to help improve your Change Implementation processes. After all, we always want to improve right?

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How do you handle Data Duplication in IT?

What's the best way to curb data duplication?

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Custom Applications from Dataseti

Looking for a specific application, but can't find one that truly fits? Dataseti can help with that.

Insights

Testing plans, you need them!

When it comes to performing User Acceptance Testing (UAT) always have a plan beforehand.

Insights

Finally! New feature: Record In Use – ISM 2021.4

Ivanti Service Manager customers recently got a nice new feature. Check it out!

Insights

Ever Been Audited by Big Software?

Under-licensed? If you're ever audited by a software company, you may put your organization at risk. Let us help you today to be more ready for your next audit.

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Control user credentials and avoid audit issues

Auditors are tough especially when your identity processes are manual. How well do you measure up and would you pass with flying colors?

Insights

Epic Systems Integration with Ivanti Neurons for ITSM

Integrating platforms is our specialty here at Dataseti and we've done it again. Introducing our Epic/Ivanti connector by Dataseti! Have any type of Ivanti record created upon an event in Epic, or visa/versa!

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Customer Success

How is your Customer Success game, and how are your vendors helping you achieve higher levels of customer service?

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Do you know when your Certs are about to expire?

Managing certificates can be a hassle, but not with Ivanti Service Manager. Let us show you how we do it!

Insights, Offerings, Opinions, Tips & Tricks

Need a little Sunshine?

As humans we need to sun not only to exist, but to thrive. We use it to grow food, but we also use sunshine to alter existing ways of thinking, mainly energy generation. That is exactly what Zendesk is doing with Sunshine Conversations, altering the ways we previously handled customer experience.

Insights

What makes a good CRM?

If you are using a CRM for sales, both you and your manager need full visibility over not only your current customers, but also prospects. As the saying goes "Knowledge is power" and not being able to properly show what you know about an opportunity can only hurt you in the long run. So how can we change that?

Insights

Spreadsheets are Bad at Relationships, and Keeping Track of Things.

If your relationship with spreadsheets aren't were they should be because they're bad at tracking things, then maybe it's time to dump 'em and try a database by Dataseti.

Insights

Work From Home – The New Norm and Avoiding Burnout

Working from home has its perks, but one of the downfalls is burn out. Why do we seem to get more burnt out when working from home vs. working in office?

Insights

Reduce Inventory Management Costs

Are you still keeping inventory with Excel? Let's talk about a better, affordable way to manage your inventory!

Insights

All new Webinar from Dataseti

Got some big questions on your mind about your business? We can help answer those!

Insights

Tech is Still the Place to Be!

Technology is a great field to be in, and with hard work, you'll find yourself doing amazing things in no time!

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Cybersecurity Alert: Pulse Connect Secure Vulnerability Exploitation

Got a Pulse Connect Secure appliance? Listen up!

Insights

Don’t Call Shenanigans on Surveys

CSAT is truly one of the best ways to be a successful IT organization. Rely on their feedback and improve your organization. This is the way.

Insights

Three things my Customers did during 2020 to improve their Ivanti Service Manager

I consulted on many different areas with my customers regarding ISM this year. Everyone had different priorities because of the pandemic. These three stood out the most to me.

Insights

Measure Twice, Cut Once

When you plan a project, experience might tempt you to jump right in and 'just do it'. Instead, putting deeper thought into it first, will always pay dividends.

Insights

Thinking about moving from Ivanti Server Manager to the Ivanti Cloud? Here are some things to keep in mind.

Everyone today to is doing everything in the cloud and we see more customers express interest in moving their On-Prem setup to the Cloud. Here are some things to keep in mind.

Insights

What’s New in Ivanti Service Manager 2020.3

Ivanti Service Manager 2020.3 is here!

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Workarounds for Ivanti Service Manager 2020.2 Release

With 2020.3 right around the corner, Ivanti has released a list of known issues with their 2020.2 release and some supported workarounds.

Insights

Why you need standalone microphone when working from home

Working from home is a new concept for a lot of people out there. Make sure you have the tools to make it successful.

Insights

What’s New in Ivanti Service Manager 2020.2?

There is a lot of new and exciting features available with the newest version, make sure you’re taking advantage of them!

Insights

The New Norm and Your Self-Service Portal

If your company's Self Service portal might suck. Here's a few quick ways to make it not.

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Project Closeouts Done Right

We have all done it, gone through our project list and cannot remember for the life of us remember if it’s officially been closed out… We are all just so relieved that the project is over that we forget the final step: The Project Closeout

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Assisting our customers and others during unusual times

Accommodating the novel corona virus at work is a necessity, rather than a luxury.

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Fast Paced Tech

Striving to keep up with the ever changing world of technology is hard!

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Are all your doors locked before you go to bed?

Now that more employees work from home, how safe is your business?

Insights

Interchange 2020 Las Vegas Cancelled

Ivanti Interchange 2020 Cancellation FAQ and Options

Insights

Authentication vs. Authorization

The words may sound alike, but they have two totally different meaning in the language of IT

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Customize vs. Configure?

There's a world of difference between configuring and customizing a system. It is always best to know what you're asking for, and what is needed.

Insights

Dataseti can patch your endpoints, not just your insecurities!

In IT, when we think of patching, we think of the literal holes found in our software, with the intent to prevent attacks, including mistakes.

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Sometimes You Just Need to Stop & Think

Most of the time, everything is rush rush rush, hurry up and go. Sometimes, we are so caught up in hurrying up, that we never realize that it may actually wind up taking less time/stress if we took a few seconds to just stop and think.

Insights

Mature your IT Service Desk with Ivanti Service Manager

Do you feel like your service desk has "a ways to go"? Ask the end users you support and serve - perhaps you do!

Insights

Is your IT department ignoring you?

Feeling left alone in your organization can downright suck, especially when IT is slow or seems non-existent.

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Excel for Asset Management? Really?

If you're using Excel to maintain a complex list of assets, you're wasting your time. Let Dataseti help you move to a true asset management tool.

Insights

On Your Mark, Get Set… GO!

Ivanti Interchange at Nashville is over. What are you doing about it?

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Ready for Ivanti Interchange 2019?

You going to Ivanti Interchange 2019? It's gonna be at the Gaylord Opryland, Nashville TN and we want to see you there!

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Is Your ITSM Platform FEDRAMP Certified?

IT Service Management platform hosted in the cloud that’s FEDRAMP certified day one

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Automating Facilities & HR Requests

Ivanti’s IT Service Management solution is ready day one to meet your HR and facilities service requirements!

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You’re driving a Ferrari 10 mph below the speed limit!

Hit the Gas with Ivanti Service Manager!!

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IT Service Management: Through A Single Pane of Glass

Ivanti’s IT Service Management platform can deliver an easy to use customizable interface that can functionally grow with your IT organization's needs

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Transform your ITSM into an ESM

Have you heard? ESM (Enterprise Service Management) is the new ITSM! Let's explore what that means.

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First Call Resolution: Understanding your Data

At the end of the day it’s all about getting customers back to work

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Understanding First Contact Resolution

Facilitating difficult strategic decisions based on hard facts

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Eliminate the top Request to the Service Desk

The long holiday weekend is over. Is your service desk overwhelmed with password reset calls? With the right self-service password reset software, you can remove routine tasks and reduce service desk call volume.

Insights

Happy Thanksgiving from Dataseti!

Turkey for me, turkey for you. I love to eat the turkey in a big brown shoe...

Insights

In for a penny…

When a customer is facing go-live and an issue pops up, how far should you go to get them over the finish line? Your path forward should include a look behind for guidance.

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Make sure your next new software deployment is ‘Wildly’ successful

You have two choices, the software manufacturer or a professional service company. Which one is best if you want a 'wildly' successful implementation?

Insights

STG, UAT, PROD: What are they for?

If you purchased ISM in the cloud you get three tenants total. Let's discuss their purpose and how to use them properly.

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Organization is Critical in Service Management

No matter your maturity in Service Management, inbound triage will always remain critical to your success.

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Licensing Savings Through IT Asset Management

Let's face it, software audits are expensive

Insights

Reports – The Forgotten Part of Implementation

Most organizations don't think about reports until its too late. It's always "get the system and running and worry about reports later". And then later comes, and people are looking for reports and you don't have anything to show them.

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Are you Go-Live ready?

Lots of customers have check lists in their heads when they are ready to go live with their new ISM. Here are some things to consider.

Insights

Can an existing CMDB alone manage your IT assets?

A properly implemented CMDB system integrates with ITAM, yet it does not replace an asset management system.

Insights

User Acceptance Testing is the Key to a Successful Go-Live

Most people skip a very important step between the completion of configuration and go-live: User Acceptance Testing. You may be asking yourself, "Why do I have to test the configurations, shouldn't my consultant be testing their own work?"

Insights

IT Asset Management – Where to Start

Based on decades of experience within the ITIL implementation space, Dataseti can assist asset managers in elevating and refining their asset management process.

Insights

Simple Incident Management Means Quick Resolutions

To many, everything is a "Ticket". Whether it's a request, a change, a release, something is broken, etc. However, an Incident has a clear purpose in the ITIL world.

Insights

Behold the Benefits of Unified IT

ITSM has evolved to reflect multiple interdependencies. Are your service management systems completely integrated so you can maximize the automation of all your delivery processes?

Insights

Improving Your IT Asset Management Process

Engineered and designed to do one thing - improve IT and the asset management process

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7 Pillars to Successfully Implementing an ITAM Solution

Asset management is a must have IT process, not a nice-to-have business function.

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Put the power back into the palm of your End Users hands!

Give your end users the power of an entire help desk in the palm of their hands.

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Next-Generation ITSM: Why it Matters and Who’s in Charge

ITSM is evolving in terms of both the technologies used and the role the ITSM team plays in the IT organization including the business as a whole. Are you seeing changes in your role?

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Measuring Success Through Surveys

Everyone always thinks of success as being measured by numbers, but does that give you the full picture?

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Continuous Improvement Program (CIP), the NIKE™ approach

ITIL, the guide we all use to run our Service Management operation, says we should do it. So why do most organizations not do it or do it sporadically? Surely there is an approach that can be implemented and maintained over time.

Insights

Enjoy a great Independence Day!!!

Dataseti hopes that you have a fun and safe Independence Day! Whether you're relaxing alone, or up partying all night with friends and family, we want you to stay safe and come back in one piece! Above all, don't forget why we keep this day.

Insights

What you think is a reason not to implement a Knowledge Base, is really the reason why you should

Knowledge bases are probably one of the most important (and overlooked) tools in any IT service desk. Despite all its benefits, there are 3 main reasons why Service Desks are still hesitant to jump on the knowledge train.

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Facing Change Management Audits? Let Dataseti’s Experience Help You!

Why spend nights worrying about whether or not you'll pass that latest IT Audit when Dataseti can help you stabilize and automate your Change Management program?

Insights

The pundits are wrong. ITSM is growing!

When the great American recession of 2007 hit hard in the business world, IT staff reductions occurred across the board. This created challenges for ITSM. Are ITSM staffs recovering?

Insights

Are you continuously improving?

If you're an ITIL compliant shop, did you know that Continuous Improvement (CSI/CIP) is part of the process? Read our article to find out why!

Category: Insights