Hospitals using Epic Systems software can now integrate with Ivanti Neurons for ITSM.  Dataseti, a leader in Ivanti integrations, has developed a configurable integration between Ivanti Neurons for ITSM and Epic System software.  The integration allows for the import of tickets and their relevant details from Epic into Ivanti Service Manager.  The import can pull from multiple environments in Epic to have visibility to the ticket status in each environment.  The Epic tickets can be used to create change records in ISM and link the two records together.  This allows for better integration of the organization’s change management tracking in a central location.  Enhancing visibility and reporting of change management using the power of Ivanti Neurons for ITSM.

Epic System and Service Manager Integration Features

  • Import Epic tickets and details on a set schedule
  • Import from multiple Epic environments
  • Ability to map Epic Teams to ISM Teams
  • Manually create a Change in ISM from an Epic ticket, linking the two records together and copying relevant data from the Epic ticket into the Change record.
  • Automatically schedule defined types of Epic tickets to create a Change record in ISM.

Do you have other platforms you want to integrate into Ivanti Service Manager? Dataseti can do it, on time and budget!