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Tag: ITSM

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FreshService: A Quick Overview
Insights

FreshService: A Quick Overview

Would it be possible that the Freshservice ITSM platform be more suitable for your organization? Here's a quick overview about Freshservice that might help fill in the blanks!
by chrisrevelia4 weeks ago4 weeks ago
Three Overlooked features when using Ivanti Service Manager (Problem Edition)
Insights

Three Overlooked features when using Ivanti Service Manager (Problem Edition)

If you got Problem, yo - we'll solve it. Check out the blog while Dataseti evolves it!
by chrisrevelia4 weeks ago
The IT Bandaid
Insights

The IT Bandaid

How many bandaids are currently holding your IT systems together? Here we touch on not just buying a new system, but understanding what functions drive the decision to replacing a bandaid.
by Dataseti3 months ago3 months ago
Why do organizations leave JIRA? (Part. 1)
Insights, Opinions, Tips & Tricks

Why do organizations leave JIRA? (Part. 1)

Is your Service Management platform the right fit for your IT? Let's take a look at why organizations regret migrating to platforms with pretty outer shells and no ability to scale with their IT maturity.
by thomasdataseti3 months ago3 months ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)

As an Ivanti customer, you might wonder what you're missing. The platform is arguably as customizable as ServiceNow, and often customers only use 10% of its capability. See what you might be missing when it comes to Incident Management!
by chrisrevelia3 months ago3 months ago
Using Master Incidents to Manage Similar Incidents
Insights

Using Master Incidents to Manage Similar Incidents

Not really looking to turn up or go down the Problem Management path? Learn more here on how you can use Ivanti's Master Incident process to keep it simple!
by krystinaaquino3 months ago
A Fresh Partnership with Freshworks
Offerings, Releases

A Fresh Partnership with Freshworks

Dataseti is pleased to announce a new partnership with Freshworks Inc, to help complement it's portfolio of IT Service Management products and services. What is your top priority in achieving world-class service?
by Dataseti4 months ago4 months ago
Three Overlooked Things When Using Ivanti Service Manager (Change Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Change Edition)

Looking to improve your Change Management practice? We can help regardless of what you use, however those with Ivanti Service Manager can benefit the most from this great article!
by chrisrevelia5 months ago
Three Overlooked Things When Using Ivanti Service Manager (Knowledge Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Knowledge Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to knowledge management we easily spot that can help you increase your customer service!
by chrisrevelia6 months ago6 months ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to incident management we easily spot that can help you increase your customer service!
by chrisrevelia6 months ago6 months ago
Introducing Asset Manager by Dataseti
Insights, Releases

Introducing Asset Manager by Dataseti

After years of thought and design, Dataseti has created a scalable platform to help you track your assets and sleep better at night! See what it's all about!
by Dataseti7 months ago
Segmented Self Service Portals now in Ivanti Service Manager!
Insights, Releases

Segmented Self Service Portals now in Ivanti Service Manager!

You asked and they delivered. Ivanti has released the ability to create multiple Self Service Portals using the current Self Service Mobile design. What does this mean?
by chrisrevelia9 months ago
Escalate the Situation in Ivanti Service Manager
Tips & Tricks

Escalate the Situation in Ivanti Service Manager

Is your service management system able to perform proper and best-practice escalations? Take a look at how Ivanti Service Manager does it!
by chrisrevelia10 months ago
PIRs are the real MVPs of Change Management
Insights

PIRs are the real MVPs of Change Management

Properly using PIRs can help you measure the success of your changes, see the discrepancies between the expected and actual outcome, as well as serve as a repository of all lessons learned to help improve your Change Implementation processes. After all, we always want to improve right?
by krystinaaquino12 months ago12 months ago
Human Resources in Ivanti Neurons for ITSM
Releases

Human Resources in Ivanti Neurons for ITSM

The HR module for Ivanti's ITSM solution doesn't get enough love... So here's Chris on a glimpse of what to expect!
by chrisrevelia1 year ago1 year ago
FAQ: Service Request or Incident, what’s the difference?
Tips & Tricks

FAQ: Service Request or Incident, what’s the difference?

IT Service maturity matters, but only if you care about customer service. Do you know the difference between an incident and service request?
by chrisrevelia1 year ago1 year ago
Epic Systems Integration with Ivanti Neurons for ITSM
Insights

Epic Systems Integration with Ivanti Neurons for ITSM

Integrating platforms is our specialty here at Dataseti and we've done it again. Introducing our Epic/Ivanti connector by Dataseti! Have any type of Ivanti record created upon an event in Epic, or visa/versa!
by markdataseti1 year ago1 year ago
Getting a Grip in IT Service Management
Tips & Tricks

Getting a Grip in IT Service Management

The only way to succeed in IT Service Management is to get a grip on things. Here's a quick thought on how to start.
by Dataseti2 years ago2 years ago
Loving Your Customer Is Most Important
Opinions

Loving Your Customer Is Most Important

Jesse Cole, the owner of the Savannah Bananas, has the right idea. How does your consulting partner treat you?
by Dataseti4 years ago5 months ago

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Since 2001, Dataseti has been a premium IT Service consulting firm, offering best of class products like Freshworks, Zendesk and Ivanti, and delivering services for  customers of all sizes and markets.  Our delivery team is second to none, being on time and on budget, obsessed with your success and satisfaction.

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Recent Posts

  • FreshService: A Quick Overview March 2, 2023
  • Three Overlooked features when using Ivanti Service Manager (Problem Edition) March 2, 2023
  • Reports in Zendesk Come to Life in Live Dashboarding! February 27, 2023
  • 10 Tips for Writing Effective Knowledge Articles February 21, 2023
  • Set up Zendesk’s Help Center to support multiple brands in 5 easy steps. February 14, 2023

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