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Using Master Incidents to Manage Similar Incidents
Insights

Using Master Incidents to Manage Similar Incidents

Not really looking to turn up or go down the Problem Management path? Learn more here on how you can use Ivanti's Master Incident process to keep it simple!
by krystinaaquino4 weeks ago
Check out these cool new Zendesk Apps!
Insights

Check out these cool new Zendesk Apps!

Looking for some great apps to make Zendesk ticketing that much better? If so, check out what our consultants are recommending!
by krystinaaquino4 weeks ago
Make the change from Live Chat to Messaging with Zendesk Messaging
Insights

Make the change from Live Chat to Messaging with Zendesk Messaging

Whether or not you're a Zendesk owner, Zendesk Messaging is one of the best options to connect with your customers from different channels. If you have Zendesk and haven't made the free change to Messaging, read on!
by krystinaaquino4 months ago4 months ago
Bump Bump Solve with Zendesk
Insights

Bump Bump Solve with Zendesk

Got too many tickets in a pending status, waiting to hear back from your customer? Zendesk's powerful out of the box automations keep those numbers to a virtual zero, ultimately improving your numbers, and customer service.
by krystinaaquino5 months ago
Are you getting the most out of Zendesk?
Insights

Are you getting the most out of Zendesk?

Want more out of your Zendesk Support Suite? We have a few tips that can get you going in the best direction. Want even more? Give us a shout!
by krystinaaquino5 months ago5 months ago
Do You Need to Update you Incident Classification?
Insights

Do You Need to Update you Incident Classification?

Do you ever look at your incident classification and wonder if it is even serving its purpose anymore? We got you covered!
by krystinaaquino6 months ago
Make your Management Reports valuable
Insights

Make your Management Reports valuable

Here are five best practices on how you can build better management reports!
by krystinaaquino9 months ago9 months ago
PIRs are the real MVPs of Change Management
Insights

PIRs are the real MVPs of Change Management

Properly using PIRs can help you measure the success of your changes, see the discrepancies between the expected and actual outcome, as well as serve as a repository of all lessons learned to help improve your Change Implementation processes. After all, we always want to improve right?
by krystinaaquino10 months ago10 months ago
Testing plans, you need them!
Insights

Testing plans, you need them!

When it comes to performing User Acceptance Testing (UAT) always have a plan beforehand.
by krystinaaquino10 months ago10 months ago
Gather Requirements and Reduce Risk
Tips & Tricks

Gather Requirements and Reduce Risk

The biggest mistake we see when finding a solution is that the admin just plans out what they think is the correct solution and goes for it.
by krystinaaquino11 months ago11 months ago
Work From Home – The New Norm and Avoiding Burnout
Insights

Work From Home – The New Norm and Avoiding Burnout

Working from home has its perks, but one of the downfalls is burn out. Why do we seem to get more burnt out when working from home vs. working in office?
by krystinaaquino1 year ago1 year ago
ITSM for Facilities Management?
Releases

ITSM for Facilities Management?

We always think about making sure users desktop technology is operable, but do you ever stop to worry about your work environment?
by krystinaaquino1 year ago1 year ago
Ivanti Service Manager 2021.2 is Here!
Releases

Ivanti Service Manager 2021.2 is Here!

Ivanti is at it again, making updates left and right to Service Manager!
by krystinaaquino1 year ago1 year ago
Get Ready for ISM Premise 2020.4!
Releases

Get Ready for ISM Premise 2020.4!

As 2020 comes to a close, let's remind you that Ivanti Service Manager has finished with some great enhancement with version 2020.4.
by krystinaaquino2 years ago
Don’t Call Shenanigans on Surveys
Insights

Don’t Call Shenanigans on Surveys

CSAT is truly one of the best ways to be a successful IT organization. Rely on their feedback and improve your organization. This is the way.
by krystinaaquino2 years ago2 years ago
Measure Twice, Cut Once
Insights

Measure Twice, Cut Once

When you plan a project, experience might tempt you to jump right in and 'just do it'. Instead, putting deeper thought into it first, will always pay dividends.
by krystinaaquino2 years ago2 years ago
What’s New in Ivanti Service Manager 2020.3
Insights

What’s New in Ivanti Service Manager 2020.3

Ivanti Service Manager 2020.3 is here!
by krystinaaquino2 years ago2 years ago
What’s New in Ivanti Service Manager 2020.2?
Insights

What’s New in Ivanti Service Manager 2020.2?

There is a lot of new and exciting features available with the newest version, make sure you’re taking advantage of them!
by krystinaaquino2 years ago2 years ago
The New Norm and Your Self-Service Portal
Insights

The New Norm and Your Self-Service Portal

If your company's Self Service portal might suck. Here's a few quick ways to make it not.
by krystinaaquino2 years ago2 years ago
Project Closeouts Done Right
Insights

Project Closeouts Done Right

We have all done it, gone through our project list and cannot remember for the life of us remember if it’s officially been closed out… We are all just so relieved that the project is over that we forget the final step: The Project Closeout
by krystinaaquino2 years ago2 years ago

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Who is Dataseti?

Since 2001, Dataseti has been a premium IT Service consulting firm, offering best of class products like Freshworks, Zendesk and Ivanti, and delivering services for  customers of all sizes and markets.  Our delivery team is second to none, being on time and on budget, obsessed with your success and satisfaction.

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Recent Posts

  • 2023 Texas IT Professional Pickleball Tournament January 11, 2023
  • The IT Bandaid January 10, 2023
  • Why do organizations leave JIRA? (Part. 1) January 6, 2023
  • Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2) January 5, 2023
  • Using Master Incidents to Manage Similar Incidents January 5, 2023

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