IT departments scrambled to enable and support workers being at home. Now that processes and tools in place, will it last? Are there benefits to working at home versus going into an office?
This week we'll dive into one of the things consultants despise most when connecting with clients, crappy conference room phones.
Do you want to know a trick for how you can have your Service Desk deliver a great experience to its customers? It's quite simple, deliver a great experience to your Service Desk.
When you're playing to win, when money is on the line, how much time do you have to waste?
Perhaps, what is meant as a derogatory comment should be looked at as the ultimate compliment.
Dag Hammarskjöld, second Secretary-General of the United Nations, spoke a simple truth. It is worth revisiting it now.
How well are services being provided from my Service Desk? Asking yourself that question is the easy part, finding out the answer is a lot more work.
Jesse Cole, the owner of the Savannah Bananas, has the right idea. How does your consulting partner treat you?
In this high-tech world, sometimes you need to put down the sledge hammer and pick up a small bottle of finesse...
Favors and fealty play just as much a role in a consultant's life as in John Wick's. Just be sure that you're ready to cash that check when it comes due...
It pays to think carefully about wording when you document systems. It is too easy to give the opposite impression if you use the wrong word.
Spending an evening with your son is great and all, but have you ever dedicated a whole week to him, one on one?