One of things that drives me up the wall when joining a conference call with a client is finding out they’re using a speaker phone in a room full of 15 people. We get it, it’s the easiest way to get everyone in a room. It’s still really annoying. Here are some reasons why.
1. There is nothing quite like the ear piercing screech of feedback after finally joining a call. It slowly builds louder and louder until some unsung hero shows mercy by muting on their side.
2. When people speak others gets drowned out. Since others are in the room people tend to whisper keeping one from catching important needs or ideas. You have to keep asking them to repeat themselves and you can tell they’re getting annoyed.
3. You’re basically not part of the call until that one person gets super close to phone and yells to see if “you’re still there”.
4. You get randomly muted when discussing a very important point because lunch was catered in and someone there forgot their wallet and now they are arguing who is going to pay the guy.
5. The person with the computer running the projector on the room has a seriously loud keyboard and you just constantly hear “Clunk Clunk Clunk”.
Not a single conference phone has been developed that has any sort of quality to it. I challenge you to find me one. However, as a consultant we expect these calls are going to be the norm for a long time to come.
No matter, we still love the customer all the same.
-Chris Revelia, Consultant