Do your customers send follow-up emails or call when they receive an email from your ITSM system? Eliminate these inquires and put a smile on their faces!
Don't get stuck in the manual processes! Check out this whitesheet and begin automating everything you can, spending your valuable time doing more important tasks!
The other day I came across a case study done by Ivanti about a successful Dataseti implementation for one of our healthcare customers. I thought I'd share it here!
Analytic Metrics allow you to create stunning dashboards to better help you track and trend Ivanti Service Manager information by providing you with real-time, threshold-based, and trend information.
Many of you are reading this article, right now, on your phone. So, ask yourself this simple question: why haven't you tightly integrated your Service Desk with the power of today's telephone?