Are you in a situation where your service desk software cannot be updated to the latest version due to customization? Customizing items like business rules and buttons shouldn’t be something that causes headaches while attempting upgrades, and some service desk products will not auto-upgrade because of this. Good news – Ivanti Service Manager does not have this issue. Upgrades should be about implementing new features not fixing items that previously worked before an upgrade.
Instead of spending more money on another professional services engagement to upgrade your current service desk system, maybe it is time to take a look at a better option. Contact us today to see a demo of the Ivanti Service Manager platform!
-Mark Moody, Consultant