Automation is the key to becoming more efficient, so let’s cut to the chase. What can we automate? Here’s a few off the top of my head:
- New Hires / Terminiations
- Account updates
- Equipment requests
- Software requests
- About 10,000 other things!
In a survey conducted by ITSM.tools, an independent ITSM-focused website, readers were asked to choose from a list of topics and trends for 2018. The topic chosen the most, automation. If you are a current Ivanti Service Manager user, take a look at the following link as you already have been granted use of this add-on product!
-Chet Goodin, Senior Consultant