Automation is the key to becoming more efficient, so let’s cut to the chase. What can we automate? Here’s a few off the top of my head:

  1. New Hires / Terminiations
  2. Account updates
  3. Equipment requests
  4. Software requests
  5. About 10,000 other things!

In a survey conducted by ITSM.tools, an independent ITSM-focused website, readers were asked to choose from a list of topics and trends for 2018. The topic chosen the most, automation. If you are a current Ivanti Service Manager user, take a look at the following link as you already have been granted use of this add-on product!

Check out the article here!

-Chet Goodin, Senior Consultant

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