Healthcare these days is no joke and as a provider, you know that caring for patients while keeping IT ‘out of the way’ can be difficult. Let Dataseti’s 20 years of experience in IT Service Management for healthcare help patients ultimately receive the best care! Recently, we completed a large project (on time and budget, as always) to help implement Ivanti Service Manager into Children’s Hospital of Akron. What happened within a year after implementation?
- First Call Resolution went from 28% to 6%
- Meeting Service Level Agreements went from 75% to 82%
- Improved the overall user experience both for analysts, clinicians and stuff
- Greater incident visibility across IT
- Gained a long-time and trusted Ivanti partner, Dataseti
The result was nothing short of success. Even more importantly, the patients at Akron Children’s Hospital are getting the best care, because their clinicians and staff are supported by an IT department using Ivanti Service Manager!
-Randall Reed, President & CEO