Since 2001, Dataseti has been a trailblazer in providing best practices and leading products in the world of IT Service Management. Yes, we’ve taken a few on the chin lately (feel free to ask), but have also succeeded with steady growth. Dataseti has worked hard to cultivate a sense of pride and foster a strong culture within, which I believe is why everyone here is so personable, adaptive, thoughtful and honest. These qualities is how we achieve our mission of delivering excellence to our customers.

Today, Dataseti is pleased to announce a new partnership with Freshworks Inc. to help complement it’s portfolio of IT Service Management products and services. Freshworks brings a rich platform to its current and future customers, and Dataseti looks for its new generation of IT software to help customers reach world-class service management status. Freshworks software is purely SaaS and includes titles like Freshdesk, Freshservice, Freshchat, Freshsales, Freshmarketer and Freshteam, to name a few.

Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, and sales and marketing teams, their products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 60,000 customers including Allbirds, Blue Nile, Bridgestone, Databricks, Klarna, NHS, OfficeMax, and PhonePe. For the freshest company news visit and follow us on Facebook, LinkedIn and Twitter.

“Freshservice checks all of the boxes that customers are looking for in an enterprise service management product”, says Chris Revelia, Dataseti consultant. Chris accounts for nearly 10,000 hours with customers using other enterprise service management products, has toured many products out there, and his experience and belief in Freshworks speaks volumes. Randall Reed, President and CEO of Dataseti was adamant when he says, “Our current customer base using other ITSM tools have been troubled with the lack of focus and innovation expected of these tools.” Randall continues, “What matters is that Freshworks wants stick to building great software while looking to its partners to provide amazing service to the mutual customer, and I love that.”

Dataseti has no plans to discontinue its partnership with Ivanti or Zendesk as it adds Freshworks to it’s portfolio of products and services. “Customers need a choice and we want to be sure they are fit with the right solution.” says Randall. “Forcing them into one or the other for the wrong reason, is not the way we do business.” Dataseti has been committed to its customer since 2001, and will continue doing so for years to come!

If you’re interested in achieving world-class service in your organization, contact us today!