The purpose of Problem Management is to easily manage
problems so that you can minimize impacts of incidents on the business and
prevent the recurrence of those incidents and failures that cause them. It
allows you to take a more proactive approach to problems that may occur. This
is done by identifying why the incident(s) occurred, the root cause(s), and
documenting and implementing fixes.

Ivanti takes the stress out of managing and implementing
this process with their Problem Management Module in ISM. It allows you to:

  • Easily promote an incident to problem
  • Easily link incidents to a problem
  • Resolve a problem using a workaround and then cascade that workaround
    down to all the linked incidents, resolving them in one click
  • Resolve a problem using a resolution and then cascade that resolution
    down to all the linked incidents, resolving them in one click

If you are looking for a comprehensive and easy to use
Problem Management solution, ISM’s Problem Management Module is easily a great
choice!

-Krystina Hodge, Consultant | Project Manager

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