Workflows live to make your life easier. It helps turn the
manual part of your work into automatic processes, which in turn, makes them more consistent. Just
imagine, the most common manual processes turning into more automatic
processes, and it be the same process every time? Instead of person A doing it one way, and then Person B doing it another way, Person A, Person B, and anyone else who comes along would have it done the same way. Customer could always expect the same outcome no matter the tech.
Workflows can be used to automate approvals, tasks, notifications, make if decisions, kick off another workflow or quick actions, or even run integrations. Think about how much time you can save if every time a user requested new hardware you can automatically have an approval sent off to their manager before you even look at the request? Gone are the days of looking up a persons manager and manually emailing them!
Ivanti Service Manager has a powerful workflow engine that can be used for just about anything you can think of.
Reach out to us to get started on turning your manual processes into helpful workflows!
-Krystina Hodge, Consultant & Project Manager