Being a consultant for multiple ITSM products for more than a decade means you learn to see the strengths and weaknesses of each product. Some make upgrades a headache if they are on prem. Some look pretty slick, but consistently underdeliver. Some are nothing more than a glorified Excel spreadsheet. Let’s dive into one product that is taking the market by storm and discuss what a particular feature that could mean increased productivity, lower TCO, and a streamlined process that is easy to customize and deliver. Let’s talk about Freshservice and the way it integrates with 3rd party apps.

Freshservice makes it easy to use app integrations in a few ways:

A large library of pre-built integrations: Freshservice has a large library of pre-built integrations with popular apps, such as Slack, Jira, DocuSign, Intune, Azure and Google Calendar. This makes it easy to find the integrations you need and get started quickly.

A simple integration process: The integration process in Freshservice is very simple. Once you have found the integration you want to use, you can install it with just a few clicks.

A well-documented integration API: If you need to integrate with an app that is not in the Freshservice library, you can use the Freshservice integration API. The API is well-documented and easy to use.

With the use and ease of integrating with 3rd party apps within Freshservice, you also might experience some pleasant side effects. Such as,

Increased productivity: App integrations can help you save time and improve your productivity by automating tasks and providing you with access to information from other systems.

Improved collaboration: App integrations can help you collaborate more effectively with other teams and departments by providing you with a single view of information.

Enhanced customer service: App integrations can help you provide better customer service by giving you the ability to access customer data from other systems and resolve issues more quickly.

Freshservice makes it incredibly easy to integrate with all your favorite systems, most of the time with little to no coding experience needed. Because of this you are able to quickly address the needs of the business in a flash.

If you are interested in some of the Apps currently available, click this link to view the Freshservice Marketplace. And as always, hit us up and we’ll be happy to help!