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FreshService: A Quick Overview
Insights

FreshService: A Quick Overview

Would it be possible that the Freshservice ITSM platform be more suitable for your organization? Here's a quick overview about Freshservice that might help fill in the blanks!
by chrisrevelia3 months ago3 months ago
Three Overlooked features when using Ivanti Service Manager (Problem Edition)
Insights

Three Overlooked features when using Ivanti Service Manager (Problem Edition)

If you got Problem, yo - we'll solve it. Check out the blog while Dataseti evolves it!
by chrisrevelia3 months ago
Ivanti Service Manager 2022.4 Updates and Features
Insights

Ivanti Service Manager 2022.4 Updates and Features

Ivanti Service Manager 2022.4 Updates and Features
by chrisrevelia4 months ago
Ivanti Service Manager 2022.3 Updates and Features
Insights

Ivanti Service Manager 2022.3 Updates and Features

Ivanti Service Manager 2022.3 Updates and Features
by chrisrevelia4 months ago
Ivanti Service Manager 2022.2 Updates and Features
Insights

Ivanti Service Manager 2022.2 Updates and Features

Ivanti Service Manager 2022.2 Updates and Features
by chrisrevelia4 months ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)

As an Ivanti customer, you might wonder what you're missing. The platform is arguably as customizable as ServiceNow, and often customers only use 10% of its capability. See what you might be missing when it comes to Incident Management!
by chrisrevelia5 months ago5 months ago
Three Overlooked Things When Using Ivanti Service Manager (Change Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Change Edition)

Looking to improve your Change Management practice? We can help regardless of what you use, however those with Ivanti Service Manager can benefit the most from this great article!
by chrisrevelia8 months ago
Three Overlooked Things When Using Ivanti Service Manager (Knowledge Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Knowledge Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to knowledge management we easily spot that can help you increase your customer service!
by chrisrevelia8 months ago8 months ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to incident management we easily spot that can help you increase your customer service!
by chrisrevelia8 months ago8 months ago
Designing Workflow Tasks in Ivanti Service Manager.
Tips & Tricks

Designing Workflow Tasks in Ivanti Service Manager.

When it comes to automating your IT, or any other department in your organization, it's hard to beat Ivanti's Enterprise Service Manager (Neurons for ITSM) product. Check out this extremely powerful tip when it comes to designing your workflows.
by chrisrevelia11 months ago11 months ago
Segmented Self Service Portals now in Ivanti Service Manager!
Insights, Releases

Segmented Self Service Portals now in Ivanti Service Manager!

You asked and they delivered. Ivanti has released the ability to create multiple Self Service Portals using the current Self Service Mobile design. What does this mean?
by chrisrevelia12 months ago
Escalate the Situation in Ivanti Service Manager
Tips & Tricks

Escalate the Situation in Ivanti Service Manager

Is your service management system able to perform proper and best-practice escalations? Take a look at how Ivanti Service Manager does it!
by chrisrevelia12 months ago
Finally! New feature: Record In Use – ISM 2021.4
Insights

Finally! New feature: Record In Use – ISM 2021.4

Ivanti Service Manager customers recently got a nice new feature. Check it out!
by chrisrevelia1 year ago1 year ago
Human Resources in Ivanti Neurons for ITSM
Releases

Human Resources in Ivanti Neurons for ITSM

The HR module for Ivanti's ITSM solution doesn't get enough love... So here's Chris on a glimpse of what to expect!
by chrisrevelia1 year ago1 year ago
FAQ: Service Request or Incident, what’s the difference?
Tips & Tricks

FAQ: Service Request or Incident, what’s the difference?

IT Service maturity matters, but only if you care about customer service. Do you know the difference between an incident and service request?
by chrisrevelia1 year ago1 year ago
Do you know when your Certs are about to expire?
Insights

Do you know when your Certs are about to expire?

Managing certificates can be a hassle, but not with Ivanti Service Manager. Let us show you how we do it!
by chrisrevelia1 year ago1 year ago
IoT Assets in 2020.2 – CI Table Update
Releases

IoT Assets in 2020.2 – CI Table Update

IoT Assets in 2020.2 - CI Table Update in Ivanti Service Manager
by chrisrevelia2 years ago2 years ago
Three things my Customers did during 2020 to improve their Ivanti Service Manager
Insights

Three things my Customers did during 2020 to improve their Ivanti Service Manager

I consulted on many different areas with my customers regarding ISM this year. Everyone had different priorities because of the pandemic. These three stood out the most to me.
by chrisrevelia2 years ago
What’s new in Ivanti Asset Manager 2020.4
Releases

What’s new in Ivanti Asset Manager 2020.4

With the new year right around the corner take a look at want Ivanti has in store for current ITxM customers.
by chrisrevelia2 years ago2 years ago
Thinking about moving from Ivanti Server Manager to the Ivanti Cloud? Here are some things to keep in mind.
Insights

Thinking about moving from Ivanti Server Manager to the Ivanti Cloud? Here are some things to keep in mind.

Everyone today to is doing everything in the cloud and we see more customers express interest in moving their On-Prem setup to the Cloud. Here are some things to keep in mind.
by chrisrevelia3 years ago3 years ago
Workarounds for Ivanti Service Manager 2020.2 Release
Insights

Workarounds for Ivanti Service Manager 2020.2 Release

With 2020.3 right around the corner, Ivanti has released a list of known issues with their 2020.2 release and some supported workarounds.
by chrisrevelia3 years ago3 years ago
Why you need standalone microphone when working from home
Insights

Why you need standalone microphone when working from home

Working from home is a new concept for a lot of people out there. Make sure you have the tools to make it successful.
by chrisrevelia3 years ago3 years ago

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Who is Dataseti?

Since 2001, Dataseti has been a premium IT Service consulting firm, offering best of class products like Freshworks, Zendesk and Ivanti, and delivering services for  customers of all sizes and markets.  Our delivery team is second to none, being on time and on budget, obsessed with your success and satisfaction.

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Recent Posts

  • FreshService: A Quick Overview March 2, 2023
  • Three Overlooked features when using Ivanti Service Manager (Problem Edition) March 2, 2023
  • Reports in Zendesk Come to Life in Live Dashboarding! February 27, 2023
  • 10 Tips for Writing Effective Knowledge Articles February 21, 2023
  • Set up Zendesk’s Help Center to support multiple brands in 5 easy steps. February 14, 2023

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Dataseti LLC, Copyright © 2023 All Rights Reserved. | 512-298-3535 | sales@dataseti.com | 1710 S Padre Island Dr, Corpus Christi, TX 78416 | Content provided in this blog may not always reflect the views of Dataseti. All news reporting, commentary & criticism is protected under the U.S. Fair Use doctrine. Fair use is a legal doctrine in United States copyright law that allows for the limited use of copyrighted material without obtaining permission from the rights holder.
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