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Something I dont feel has gotten enough exposure out there is the new Human Resources Module in Ivanti Service Manager. With the Ivanti Service Manager Human Resource (HR) Management capabilities, the HR department can function in a streamlined and efficient way while servicing its employees’ requests promptly.

Some of the features include:
-HR-specific service requests make it easier for employees and HR teams to place requests.
-Required approvals to fulfill requests are automated and easily tracked.
-Employees can report grievances which are logged as a HR Case and a case owner from the HR team is assigned to work on the case till closure.
-The automated workflows process HR tasks seamlessly.

The new HR capabilities also make sure that these types of requests are kept confidential and that the right people have access to the sensitive nature of these types of cases and requests. There are many out of the box dashboards, reports, and Roles also included in the Module.

If you are a new customer this is included in your install. Otherwise you will need to go to the Ivanti Marketplace and download the files and upload the package into your instance.

Contact your Dataseti Consultant today to help bring your HR Department into the service manager fold!

Chris Revelia, Master Ivanti Consultant – Dataseti