How can Freshworks CX Platform help you?

Freshworks CX platform, Freshedesk can transform your business by making happier customers. Here are five great ways on how it can improve your CX strategy.

1. Customer satisfaction (CSAT) score: CX can improve your CSAT score, which is a measure of how satisfied your customers are with your products or services.
2. Net promoter score (NPS): CX can also help improve your NPS, which measures the likelihood of customers to recommend your business to others.
3. Customer retention rate: Good CX can lead to increased customer loyalty, which can be measured by your customer retention rate.
4. Customer lifetime value (CLV): CX can also increase the CLV of your customers, which is a measure of how much revenue you can expect to earn from a customer over the course of their relationship with your business.
5. Repeat purchase rate: Improved CX can lead to more repeat purchases from existing customers, which can be measured by your repeat purchase rate.

Give us a call today and/or check out how Freshdesk can help improve customer loyalty, increase revenue, and reduce churn, all of which can positively impact your bottom line!