It’s a day after Halloween, and I go into my son’s room to wake him up, but instead find something else. Down to my right, I notice all of his previous night’s candy run loot. It wasn’t just a pile of candy. Instead, it was a well thought out organized system of yummy goodness, grouped by type and brand. So instead of worrying if I can wake this beast up from an all-nighter, I savor at the sorted assortment of Starbursts, Skittles and Snickers and begin to fill with pride, knowing that he understands the importance of organization, a critical skill.
Are you doing the same with your Service Desk? Are you able to efficiently take in massive amounts of calls, incidents, requests, emergencies, and so on, and immediately turn them through a process that sorts, groups and filters for an even more efficient resolution? Just like my younger son, it’s easy to become weighed down by a huge bag of issues (in his case, sweet and delicious candy). However, if you have Ivanti Service Manager to automate these things, and Dataseti to help build and maintain these workflows, your CIO will be overwhelmingly pleased when he looks your way and finds organized records, and satisfied and happy customers!
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-Randall Reed, President & CEO
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