No matter how well you plan your project, you always come across an issue or two (or more, if you’re super unlucky). Of course you want to make sure that you record your issues in the Issues Log, but the key isn’ just recording them, it’s recording the valuable information that is pertinent to the issue.
Here are 3 must haves for making sure that you have a valuable Issues Log:
1. Issue Description: Seems like a no-brainer, but you will be surprised at how much it’s missed. The name of the issue just doesn’t cut it a month or more later when you’re reviewing it and now you don’t remember the details. Help yourself out and make sure to gather the following pieces of information to include in your description:
- What happened
- The root cause of the issue
- Project impact
2. Issue Owner: Assign a lead person that will be responsible for managing the issue
3. Action Plan: Create a plan describing how you will handle the issue.
Remember it’s not about how you record your issues, it’s about what you’re recording that will make your Issues Logs less of an issue.
-Krystina Hodge, Consultant | Project Manager