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Freshservice Journeys: Design Employee Transitions That Actually Feel Seamless
Insights, Releases

Freshservice Journeys: Design Employee Transitions That Actually Feel Seamless

Freshservice Journeys turns employee transitions into a single, automated, cross-team experience—and Dataseti helps you design, implement, and continuously improve it so it actually works in the real world.
by Dataseti1 week ago1 week ago
Elevate IT Support Efficiency with Freshservice AI Copilot
Insights

Elevate IT Support Efficiency with Freshservice AI Copilot

Freshservice AI Copilot is helping Dataseti customers resolve tickets faster, respond more consistently, and reduce the everyday service desk busywork—without sacrificing quality.
by Dataseti2 weeks ago
Don’t Let Important Alerts Slip Through the Cracks: Mastering Freshservice Alert Management
Offerings

Don’t Let Important Alerts Slip Through the Cracks: Mastering Freshservice Alert Management

Too often, critical alerts from servers and applications go unnoticed or unaddressed until it’s too late. By proactively managing alerts using Freshservice, organizations can identify issues early, take swift action, and avoid costly outages or downtime that impact end users and business operations.
by Dataseti7 months ago
Why Your CMDB is a Mess (And How to Fix It)
Tips & Tricks

Why Your CMDB is a Mess (And How to Fix It)

A messy CMDB creates more problems than it solves, but with clear ownership, focused scope, and regular maintenance, it can become a powerful tool for visibility and control in your IT environment.
by Dataseti7 months ago7 months ago
Key lessons learned and best practices when implementing Freshservice
Insights

Key lessons learned and best practices when implementing Freshservice

Successfully implementing Freshservice, like perfecting BBQ smoking, requires careful planning, automation, continuous training, and ongoing feedback to avoid costly mistakes and ensure smooth operations.
by Dataseti7 months ago7 months ago
Self-service Document Request in Freshservice: A Quick Guide
Tips & Tricks

Self-service Document Request in Freshservice: A Quick Guide

Freshservice can make easy work out of providing letters of verification to your users via its self service catalog. Check it out!
by markdataseti2 years ago2 years ago
What is the Freshservice Status Page?
Tips & Tricks

What is the Freshservice Status Page?

If you have Freshservice, take a look at a new feature called Status Page! It helps your organization keep your customers informed!
by markdataseti2 years ago2 years ago
Freshservice: The Superior Choice for ITSM?
Insights

Freshservice: The Superior Choice for ITSM?

Pretty bold statement, for a hands-down bold ITSM platform. Check out these six high level reasons why Freshservice is ServiceNow's #1 worry.
by Dataseti3 years ago3 years ago
The Superheroic Tale of Incident Management and Problem Management
Insights

The Superheroic Tale of Incident Management and Problem Management

Is Incident and Problem Management black and white, or is it a much more involved symphony of processes characterized with your favorite superhero?
by Dataseti3 years ago3 years ago
UX, often misunderstood, but vital to user adoption and customer satisfaction
Insights

UX, often misunderstood, but vital to user adoption and customer satisfaction

Are you taking UX seriously when serving customers?
by chrisrevelia3 years ago3 years ago
Freshworks, So Hot Right Now!
Insights

Freshworks, So Hot Right Now!

Just like Mugatu from 2001's Zoolander "Hansel, so hot right now", Freshworks is what organizations of all sizes want now. But why?
by Dataseti3 years ago3 years ago
Ready to Take Your ITSM Blinders Off?
Offerings, Opinions

Ready to Take Your ITSM Blinders Off?

Explore why blinders can have a negative impact, especially when it comes to how you service your organization and customers.
by Dataseti3 years ago3 years ago
Does Your ITSM Software Feel Lifeless?
Insights

Does Your ITSM Software Feel Lifeless?

Are you using an ITSM product that hasn't fundamentally changed since you've had it, and you know there's something better?
by Dataseti3 years ago3 years ago
Freshservice YouTube Channel: A New Generation of IT Solutions
Insights

Freshservice YouTube Channel: A New Generation of IT Solutions

You've heard of Freshservice by now.. Have you even seen their Youtube channel? It's PACKED with good info!
by Dataseti3 years ago3 years ago
FreshService: A Quick Overview
Insights

FreshService: A Quick Overview

Would it be possible that the Freshservice ITSM platform be more suitable for your organization? Here's a quick overview about Freshservice that might help fill in the blanks!
by chrisrevelia3 years ago3 years ago
Three Overlooked features when using Ivanti Service Manager (Problem Edition)
Insights

Three Overlooked features when using Ivanti Service Manager (Problem Edition)

If you got Problem, yo - we'll solve it. Check out the blog while Dataseti evolves it!
by chrisrevelia3 years ago
The IT Bandaid
Insights

The IT Bandaid

How many bandaids are currently holding your IT systems together? Here we touch on not just buying a new system, but understanding what functions drive the decision to replacing a bandaid.
by Dataseti3 years ago3 years ago
Why do organizations leave JIRA? (Part. 1)
Insights, Opinions, Tips & Tricks

Why do organizations leave JIRA? (Part. 1)

Is your Service Management platform the right fit for your IT? Let's take a look at why organizations regret migrating to platforms with pretty outer shells and no ability to scale with their IT maturity.
by Dataseti3 years ago3 years ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)

As an Ivanti customer, you might wonder what you're missing. The platform is arguably as customizable as ServiceNow, and often customers only use 10% of its capability. See what you might be missing when it comes to Incident Management!
by chrisrevelia3 years ago3 years ago
Using Master Incidents to Manage Similar Incidents
Insights

Using Master Incidents to Manage Similar Incidents

Not really looking to turn up or go down the Problem Management path? Learn more here on how you can use Ivanti's Master Incident process to keep it simple!
by krystinaaquino3 years ago
A Fresh Partnership with Freshworks
Offerings, Releases

A Fresh Partnership with Freshworks

Dataseti is pleased to announce a new partnership with Freshworks Inc, to help complement it's portfolio of IT Service Management products and services. What is your top priority in achieving world-class service?
by Dataseti3 years ago3 years ago
Three Overlooked Things When Using Ivanti Service Manager (Change Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Change Edition)

Looking to improve your Change Management practice? We can help regardless of what you use, however those with Ivanti Service Manager can benefit the most from this great article!
by chrisrevelia3 years ago
Three Overlooked Things When Using Ivanti Service Manager (Knowledge Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Knowledge Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to knowledge management we easily spot that can help you increase your customer service!
by chrisrevelia3 years ago3 years ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to incident management we easily spot that can help you increase your customer service!
by chrisrevelia3 years ago3 years ago
Introducing Asset Manager by Dataseti
Insights, Releases

Introducing Asset Manager by Dataseti

After years of thought and design, Dataseti has created a scalable platform to help you track your assets and sleep better at night! See what it's all about!
by Dataseti3 years ago
Segmented Self Service Portals now in Ivanti Service Manager!
Insights, Releases

Segmented Self Service Portals now in Ivanti Service Manager!

You asked and they delivered. Ivanti has released the ability to create multiple Self Service Portals using the current Self Service Mobile design. What does this mean?
by chrisrevelia4 years ago
Escalate the Situation in Ivanti Service Manager
Tips & Tricks

Escalate the Situation in Ivanti Service Manager

Is your service management system able to perform proper and best-practice escalations? Take a look at how Ivanti Service Manager does it!
by chrisrevelia4 years ago
PIRs are the real MVPs of Change Management
Insights

PIRs are the real MVPs of Change Management

Properly using PIRs can help you measure the success of your changes, see the discrepancies between the expected and actual outcome, as well as serve as a repository of all lessons learned to help improve your Change Implementation processes. After all, we always want to improve right?
by krystinaaquino4 years ago4 years ago
Human Resources in Ivanti Neurons for ITSM
Releases

Human Resources in Ivanti Neurons for ITSM

The HR module for Ivanti's ITSM solution doesn't get enough love... So here's Chris on a glimpse of what to expect!
by chrisrevelia4 years ago4 years ago
FAQ: Service Request or Incident, what’s the difference?
Tips & Tricks

FAQ: Service Request or Incident, what’s the difference?

IT Service maturity matters, but only if you care about customer service. Do you know the difference between an incident and service request?
by chrisrevelia4 years ago4 years ago
Epic Systems Integration with Ivanti Neurons for ITSM
Insights

Epic Systems Integration with Ivanti Neurons for ITSM

Integrating platforms is our specialty here at Dataseti and we've done it again. Introducing our Epic/Ivanti connector by Dataseti! Have any type of Ivanti record created upon an event in Epic, or visa/versa!
by markdataseti4 years ago4 years ago
Getting a Grip in IT Service Management
Tips & Tricks

Getting a Grip in IT Service Management

The only way to succeed in IT Service Management is to get a grip on things. Here's a quick thought on how to start.
by Dataseti5 years ago5 years ago
Loving Your Customer Is Most Important
Opinions

Loving Your Customer Is Most Important

Jesse Cole, the owner of the Savannah Bananas, has the right idea. How does your consulting partner treat you?
by Dataseti7 years ago3 years ago

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Who is Dataseti?

Since 2001, Dataseti has been a premium IT Service consulting firm, offering best of class products like Freshworks, Zendesk and Ivanti, and delivering services for  customers of all sizes and markets.  Our delivery team is second to none, being on time and on budget, obsessed with your success and satisfaction.

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Recent Posts

  • Freshservice Journeys: Design Employee Transitions That Actually Feel Seamless January 23, 2026
  • Elevate IT Support Efficiency with Freshservice AI Copilot January 16, 2026
  • Don’t Let Important Alerts Slip Through the Cracks: Mastering Freshservice Alert Management July 21, 2025
  • Why Your CMDB is a Mess (And How to Fix It) July 14, 2025
  • Key lessons learned and best practices when implementing Freshservice July 9, 2025

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