Is Incident and Problem Management black and white, or is it a much more involved symphony of processes characterized with your favorite superhero?
Are you taking UX seriously when serving customers?
As an Ivanti customer, you might wonder what you're missing. The platform is arguably as customizable as ServiceNow, and often customers only use 10% of its capability. See what you might be missing when it comes to Incident Management!
Not really looking to turn up or go down the Problem Management path? Learn more here on how you can use Ivanti's Master Incident process to keep it simple!
Looking to improve your Change Management practice? We can help regardless of what you use, however those with Ivanti Service Manager can benefit the most from this great article!
Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to incident management we easily spot that can help you increase your customer service!
Whether or not you're a Zendesk owner, Zendesk Messaging is one of the best options to connect with your customers from different channels. If you have Zendesk and haven't made the free change to Messaging, read on!
Got too many tickets in a pending status, waiting to hear back from your customer? Zendesk's powerful out of the box automations keep those numbers to a virtual zero, ultimately improving your numbers, and customer service.
After years of thought and design, Dataseti has created a scalable platform to help you track your assets and sleep better at night! See what it's all about!
Auditors are tough especially when your identity processes are manual. How well do you measure up and would you pass with flying colors?
As humans we need to sun not only to exist, but to thrive. We use it to grow food, but we also use sunshine to alter existing ways of thinking, mainly energy generation. That is exactly what Zendesk is doing with Sunshine Conversations, altering the ways we previously handled customer experience.
Jesse Cole, the owner of the Savannah Bananas, has the right idea. How does your consulting partner treat you?