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The Superheroic Tale of Incident Management and Problem Management
Insights

The Superheroic Tale of Incident Management and Problem Management

Is Incident and Problem Management black and white, or is it a much more involved symphony of processes characterized with your favorite superhero?
by Dataseti2 months ago2 months ago
UX, often misunderstood, but vital to user adoption and customer satisfaction
Insights

UX, often misunderstood, but vital to user adoption and customer satisfaction

Are you taking UX seriously when serving customers?
by chrisrevelia2 months ago2 months ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition pt.2)

As an Ivanti customer, you might wonder what you're missing. The platform is arguably as customizable as ServiceNow, and often customers only use 10% of its capability. See what you might be missing when it comes to Incident Management!
by chrisrevelia9 months ago9 months ago
Using Master Incidents to Manage Similar Incidents
Insights

Using Master Incidents to Manage Similar Incidents

Not really looking to turn up or go down the Problem Management path? Learn more here on how you can use Ivanti's Master Incident process to keep it simple!
by krystinaaquino9 months ago
Three Overlooked Things When Using Ivanti Service Manager (Change Edition)
Insights

Three Overlooked Things When Using Ivanti Service Manager (Change Edition)

Looking to improve your Change Management practice? We can help regardless of what you use, however those with Ivanti Service Manager can benefit the most from this great article!
by chrisrevelia12 months ago
Three Overlooked Things when using Ivanti Service Manager (Incident Edition)
Insights

Three Overlooked Things when using Ivanti Service Manager (Incident Edition)

Knowing that you have great service desk software doesn't always mean you're using it the right way. Here's a few things when it comes to incident management we easily spot that can help you increase your customer service!
by chrisrevelia12 months ago12 months ago
Make the change from Live Chat to Messaging with Zendesk Messaging
Insights

Make the change from Live Chat to Messaging with Zendesk Messaging

Whether or not you're a Zendesk owner, Zendesk Messaging is one of the best options to connect with your customers from different channels. If you have Zendesk and haven't made the free change to Messaging, read on!
by krystinaaquino1 year ago1 year ago
Bump Bump Solve with Zendesk
Insights

Bump Bump Solve with Zendesk

Got too many tickets in a pending status, waiting to hear back from your customer? Zendesk's powerful out of the box automations keep those numbers to a virtual zero, ultimately improving your numbers, and customer service.
by krystinaaquino1 year ago
Introducing Asset Manager by Dataseti
Insights, Releases

Introducing Asset Manager by Dataseti

After years of thought and design, Dataseti has created a scalable platform to help you track your assets and sleep better at night! See what it's all about!
by Dataseti1 year ago
Control user credentials and avoid audit issues
Insights

Control user credentials and avoid audit issues

Auditors are tough especially when your identity processes are manual. How well do you measure up and would you pass with flying colors?
by dandavis89872 years ago2 years ago
Need a little Sunshine?
Insights, Offerings, Opinions, Tips & Tricks

Need a little Sunshine?

As humans we need to sun not only to exist, but to thrive. We use it to grow food, but we also use sunshine to alter existing ways of thinking, mainly energy generation. That is exactly what Zendesk is doing with Sunshine Conversations, altering the ways we previously handled customer experience.
by thomasdataseti2 years ago2 years ago
Loving Your Customer Is Most Important
Opinions

Loving Your Customer Is Most Important

Jesse Cole, the owner of the Savannah Bananas, has the right idea. How does your consulting partner treat you?
by Dataseti4 years ago12 months ago

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Since 2001, Dataseti has been a premium IT Service consulting firm, offering best of class products like Freshworks, Zendesk and Ivanti, and delivering services for  customers of all sizes and markets.  Our delivery team is second to none, being on time and on budget, obsessed with your success and satisfaction.

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Recent Posts

  • Self-service Document Request in Freshservice: A Quick Guide August 14, 2023
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  • Can your ITSM product seamlessly integrate with 3rd party apps? Freshservice can. August 2, 2023
  • Freshservice: The Superior Choice for ITSM? July 27, 2023
  • The Superheroic Tale of Incident Management and Problem Management July 27, 2023

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