Freshservice – DATASETI Blog

The Hidden Risks of ITSM Data Migration (and How to Avoid Them)

Migrating ITSM data isn’t just “moving records”—it’s protecting history, trust, and continuity for your team. Here’s what can go wrong, why external factors like API throttling can shift timelines, and how Dataseti delivers migrations on time and on budget 9 times out of 10—without charging more when the unexpected happens.

Insights, Releases

Freshservice Journeys: Design Employee Transitions That Actually Feel Seamless

Freshservice Journeys turns employee transitions into a single, automated, cross-team experience—and Dataseti helps you design, implement, and continuously improve it so it actually works in the real world.

Insights

Elevate IT Support Efficiency with Freshservice AI Copilot

Freshservice AI Copilot is helping Dataseti customers resolve tickets faster, respond more consistently, and reduce the everyday service desk busywork—without sacrificing quality.

Offerings

Don’t Let Important Alerts Slip Through the Cracks: Mastering Freshservice Alert Management

Too often, critical alerts from servers and applications go unnoticed or unaddressed until it’s too late. By proactively managing alerts using Freshservice, organizations can identify issues early, take swift action, and avoid costly outages or downtime that impact end users and business operations.

Tips & Tricks

Why Your CMDB is a Mess (And How to Fix It)

A messy CMDB creates more problems than it solves, but with clear ownership, focused scope, and regular maintenance, it can become a powerful tool for visibility and control in your IT environment.

Insights

Key lessons learned and best practices when implementing Freshservice

Successfully implementing Freshservice, like perfecting BBQ smoking, requires careful planning, automation, continuous training, and ongoing feedback to avoid costly mistakes and ensure smooth operations.

Tips & Tricks

Self-service Document Request in Freshservice: A Quick Guide

Freshservice can make easy work out of providing letters of verification to your users via its self service catalog. Check it out!

Tips & Tricks

What is the Freshservice Status Page?

If you have Freshservice, take a look at a new feature called Status Page! It helps your organization keep your customers informed!

Insights

Can your ITSM product seamlessly integrate with 3rd party apps? Freshservice can.

Does your IT Service Management software have an app marketplace that is as cool as Freshworks?

Insights

Freshservice: The Superior Choice for ITSM?

Pretty bold statement, for a hands-down bold ITSM platform. Check out these six high level reasons why Freshservice is ServiceNow's #1 worry.

Insights

The Superheroic Tale of Incident Management and Problem Management

Is Incident and Problem Management black and white, or is it a much more involved symphony of processes characterized with your favorite superhero?

Insights

Freshworks, So Hot Right Now!

Just like Mugatu from 2001's Zoolander "Hansel, so hot right now", Freshworks is what organizations of all sizes want now. But why?

Offerings, Opinions

Ready to Take Your ITSM Blinders Off?

Explore why blinders can have a negative impact, especially when it comes to how you service your organization and customers.

Insights

Freshservice YouTube Channel: A New Generation of IT Solutions

You've heard of Freshservice by now.. Have you even seen their Youtube channel? It's PACKED with good info!

Insights

FreshService: A Quick Overview

Would it be possible that the Freshservice ITSM platform be more suitable for your organization? Here's a quick overview about Freshservice that might help fill in the blanks!

Insights

Why Customer Self Service is a lifesaver for Customers and Support Staff

Why is Customer Self-Service so important?

Insights, Opinions, Tips & Tricks

Why do organizations leave JIRA? (Part. 1)

Is your Service Management platform the right fit for your IT? Let's take a look at why organizations regret migrating to platforms with pretty outer shells and no ability to scale with their IT maturity.

Tag: Freshservice