Why Realistic Estimates Matter in ITSM Projects
Many ITSM projects begin with a simplistic view, focusing only on tickets and portals. However, successful implementations like Zendesk or Freshservice require designing around organizational complexities. Understanding both known and unknown requirements is vital. Overestimating effort protects against hidden challenges and ensures well-constructed systems. Underestimating leads to workflow and data issues, causing long-term operational friction and debt. Aim for realistic estimates to foster success.
You must be logged in to post a comment.