Dashboards are great. They give you real time information on what's going on with your Service Desk. Here are some tips to get the most out of them.
Make emails work for you!
Change is inevitable. Organizations implement changes left and right and if your planning on implementing changes efficiently, there is a few best practices to consider.
Believe it or not, the hardest part of implementing the Self-Service portal isn’t the build and configuration work, its getting people to actually use it.
Does your Service Desk find it difficult to get Approvals for the tickets they receive? Are they constantly running around looking for the right manager? Make your system do the work for you!
Keep your LDAP Secure in the Cloud