Everyone is so data driven these days, for good reason. However, having too many categories in which to choose, can be problematic.
Like most people, you don't even know where to begin when it comes to your service catalog. Let's be real, it's a massive undertaking.
One of the great tools ISM offers is the ability to create Quickactions! Here is a useful way of using a quickaction to efficiently fill information in ISM.
Much like a road trip, the road to designing ITSM processes is quite the adventure. A lot can happen from point A to B - Don't let yourself get lost.
Issues happen all the time, it's inevitable. We can't control the issues at hand, but we can control how well we log and manage our issues.
There are a few different ways you can send emails out using ISM. Business Rules, Workflows, and Quickactions. I prefer Quickactions and here's why.
Whenever email listeners are brought up, they are often only associated with Incident. But why stop there?
Configuration Items (CI's) are essential to any maturing IT organization. This is how easy ISM can make it for you.
Report less, dashboard more!
ISM has a great template feature that will save your service desk valuable time when creating tickets for customers.
Finally, the project you have been working on is finished, and now it should be time to relax before the next one, right? Well, not so fast. You probably still have some closeout items you're forgetting about.
Making sure everyone stays on the same page is never easy, and if you think I am going to go cliche on you with "Communication is Key" then, you're half right -but, it's not just verbal communication you need to worry about.