We all have the habit of overcomplicating things that can be relatively simple. Just because you think something should be complicated, doesn't necessarily mean it has to be, or at least to the end user.
One of the great tools ISM offers is the ability to create Quickactions! Here is a useful way of using a quickaction to efficiently fill information in ISM.
Much like a road trip, the road to designing ITSM processes is quite the adventure. A lot can happen from point A to B - Don't let yourself get lost.
Issues happen all the time, it's inevitable. We can't control the issues at hand, but we can control how well we log and manage our issues.
You going to Ivanti Interchange 2019? It's gonna be at the Gaylord Opryland, Nashville TN and we want to see you there!
There are a few different ways you can send emails out using ISM. Business Rules, Workflows, and Quickactions. I prefer Quickactions and here's why.