If it ain’t broke, don’t fix it?
You have probably heard the old saying "If it ain't broke, don't fix it". However, that is not the best philosophy to follow in IT.
The Ol’ Ball-n-Chain
When upgrading from one Service Management system to the next, how do you deal with the data housed in the original system? There are many approaches, but one in particular is almost always the wrong one.
Transform your ITSM into an ESM
Have you heard? ESM (Enterprise Service Management) is the new ITSM! Let's explore what that means.
ISM Makes Problem Management Easy!
Debating on implementing Problem Management? Worried that it’s too complicated? Did you know that Ivanti Service Manager (ISM) has a great and easy to use Problem Management Module?
Employee Mangement via Active Directory
One of the ways Ivanti Service Manager integrates to your existing systems is through AD. Lets talk about what that looks like.
Tips for Successful UAT
Struggling with deciding on the best UAT strategy? Here's a few tips that can help you have an organized and successful UAT
First Call Resolution: Understanding your Data
At the end of the day it’s all about getting customers back to work
Understanding First Contact Resolution
Facilitating difficult strategic decisions based on hard facts
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