Your customer purchased "Plan A" but clearly believes that they're entitled to "Plan B," namely because 'the salesman said so.' How do you reach a happy compromise?
The long holiday weekend is over. Is your service desk overwhelmed with password reset calls? With the right self-service password reset software, you can remove routine tasks and reduce service desk call volume.
When a customer is facing go-live and an issue pops up, how far should you go to get them over the finish line? Your path forward should include a look behind for guidance.
Ivanti Xtraction consolidates data from multiple sources and tools and presents it in one place. Here are some creative ideas on how to begin using it at your organization.
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