Most organizations don't think about reports until its too late. It's always "get the system and running and worry about reports later". And then later comes, and people are looking for reports and you don't have anything to show them.
Lots of customers have check lists in their heads when they are ready to go live with their new ISM. Here are some things to consider.
A properly implemented CMDB system integrates with ITAM, yet it does not replace an asset management system.
Most people skip a very important step between the completion of configuration and go-live: User Acceptance Testing. You may be asking yourself, "Why do I have to test the configurations, shouldn't my consultant be testing their own work?"
Make emails work for you!
Based on decades of experience within the ITIL implementation space, Dataseti can assist asset managers in elevating and refining their asset management process.
Utilizing a customer survey tool can bring you a wealth of information... If you use it right.
To many, everything is a "Ticket". Whether it's a request, a change, a release, something is broken, etc. However, an Incident has a clear purpose in the ITIL world.